Listening to Drivers is the Secret to Tandem Success

Effective Communication with Drivers is our #1 Goal

Effective communications are essential in any business. In transportation, communications can make you or break you. But communication is also perception. How does the driver perceive the company? How does the driver perceive dispatch? In order to keep drivers satisfied, it is critical that they understand the company wants to communicate with them. First and foremost is the belief that dispatch is being sincere and honest. It appears that for professional drivers, their relationship with dispatch is a love/hate relationship. However, Tandem believes that proper communications will provide drivers with confidence in dispatch as well as personnel, maintenance, sales, and all other departments.

What is Tandem’s communication program? In a nutshell, it is a direct and open dialogue. First, we maintain a truly “open door policy”. Our professional drivers are welcome to visit management offices at any time. From the Receptionist to the President, our office and management personnel are available to serve you. Stop by anytime and see for yourself.

We Listen, Even with a mouthful

We also offer monthly Driver Rep meetings. These meetings are designed to 1) recognize outstanding service of our professional drivers, 2) update our driving team on company issues that affect them and 3) provide a general forum for feedback. Drivers, mechanics, middle, and top management attend these meetings allowing everyone to dialogue directly with each other.

At Tandem, teamwork and communications are not just buzzwords. They are the basis of our success.